Updated September 23, 2026
Choose a delivery service for your order
Available shipping methods and charges depend on the product, package size and weight, production origin and destination. Select from the services offered for your order. Pickup or local delivery applies only when specifically available and confirmed. We cannot bill shipments to a customer’s personal carrier account.
Ground service is an estimate, not a promised arrival date. Expedited service follows the selected carrier’s service terms and any applicable exceptions; NTXPrint does not independently guarantee a delivery date or time. Saturday delivery, where available, carries an additional charge and must be arranged in advance.
Production time and transit are separate
The production option covers preparation and manufacture of the order. Shipping begins after the completed order is handed to the carrier. Allow time for both stages, excluding holidays and non-operating days as applicable. The carrier pickup day is not counted as a transit day when estimating delivery.
Production may be assigned or moved to a different location because of the product, equipment availability, order volume or disruptions. A change of origin can change the shipping estimate. Review turnaround times and shipping times before planning an event or mailing deadline.
Multiple products and boxes
Different products generally ship separately, may incur separate shipping charges and can arrive on different days. A specially priced package may have a combined shipping charge while its contents still ship separately. Large orders may be divided into boxes, with charges applying to each box. Arrival on the same day is not guaranteed.
Group shipping is available only when offered for the product. Eligible jobs must be ordered together, designated for group shipping at checkout and have the same product type, quantity, turnaround, destination and contact person. Product run-size limits apply; same-day turnaround is not eligible. Grouping can add at least one production day.
The schedule starts from the last approval in the group. If one job is delayed, the entire group waits. Individual jobs cannot be released separately after grouping. Requests to change the address or service must be made before bindery. Avoid grouping jobs with an inflexible deadline.
Check your address and delivery instructions
Provide an accurate street address, ZIP code and contact telephone number. Parcel carriers generally cannot deliver to a PO box. Incorrect details or payment information can delay a shipment and create additional charges. Residential deliveries may be left without a signature; contact us before shipment if a signature is required.
If a delivery is refused, not collected or cannot be completed because of customer-supplied details, the customer is responsible for reshipping, return and related carrier fees. The original product and shipping charges remain payable even if reshipment is declined. These additional fees may be charged to the payment card used for the order.
Address changes after ordering
Request a change as soon as possible through our contact form. An address intercept may be requested before the shipment is out for delivery, subject to carrier availability. Each request carries an administrative fee of at least $12.35, plus increased shipping costs and applicable carrier charges. These charges may be applied to the original payment card.
International shipments
International service and pricing require destination-specific review and may not be available for every location. Prices are in U.S. dollars. Quoted product and shipping charges do not include customs duties or other import-related costs, which are the recipient’s responsibility. Customs clearance can add time beyond the carrier’s transit estimate.
Transfer of risk and delays
Orders ship FOB shipping point: ownership and risk of loss transfer to the customer when the order is handed to the carrier. For pickup, transfer occurs when you or your representative takes possession. For local delivery, it occurs on acceptance or when an authorized delivery without signature is left at the destination.
NTXPrint is not responsible for losses or delays after carrier handoff, or for delays caused by incorrect customer information. Events outside our control—including carrier disruptions, weather, customs or government actions, labor disputes, disasters and infrastructure outages—do not create an entitlement to cancellation, refund or credit. Rush or production fees may be waived or refunded where applicable, but a disruption itself is not grounds for cancellation.
We may update this policy without prior notice. The policy in effect when the order is placed applies.